Support services
What we actually do
Translation, accompaniment, accommodation, transfers and the paperwork that gets you into the country — with who bills what stated for each.
Eight stages. You approve each one before we begin the next, and nothing is payable before you hold a written plan and a cost estimate. Care journey
Medical translation
Written translation of records, reports, consent forms and discharge summaries, plus on-site interpreting during consultations and admission.
- Translated by medical translators, never machine translation alone
- On-site interpreting during consultations and ward rounds
- Numbers, units and drug names checked item by item
- You keep your own reports and imaging
Billing: Included in the coordination fee
Companion and admission support
One coordinator from landing to discharge: registration, payment, collecting medication, guiding you between departments, and liaising with the clinical team.
- The same coordinator throughout — no handovers
- Guidance through hospital processes and queue handling
- Daily updates to your family during admission
- A 24-hour contact for emergencies
Billing: Included in the coordination fee
Accommodation and airport pickup
Accommodation chosen around the hospital's location and your budget, both near the hospital and at the scenic sites; airport transfers and local transport.
- Hotels or apartments within walking distance of the hospital
- Accessible and assisted accommodation, which rehabilitation programmes need
- Transfers from Xinzheng International Airport
- Extra bedding for a companion
Billing: The check-up bundle includes return airport transfers, 2 nights in a standard hotel and basic daily meals; upgrades, extra nights and other trips are quoted separately
Invitation letter and visa support
We issue the hospital invitation letter and appointment confirmation for your visa application, and help you check the document list.
- Hospital invitation letter stating the expected treatment and dates
- Appointment confirmation
- A check of your visa document list
- We do not apply for the visa on your behalf and cannot promise it will be granted
Billing: Issuing the letters is free
Entry policy briefing
We explain the conditions, permitted areas and registration duties that apply to visa-free and transit visa-free entry, so you can judge which route fits.
- We check whether your nationality is on a visa-free list
- Stay limits, permitted areas and the accommodation registration duty
- If your purpose falls outside the visa-free scope, we say so plainly
- The embassy's answer is what governs
Billing: Free
Read the full disclaimer
Book a consultation
Tell us what you need. A coordinator will reply within one business day. Nothing is shared with a hospital until you authorise it.